The Carphone Warehouse
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Help and Support  > Ordering Online > Our Guarantees




 

Mobile phone retailers offer lots of different services and guarantees and it is vital that you shop around for the best deal tailored to your individual needs. To ensure best customer service, The Carphone Warehouse offers various guarantees to all its customers:
 

The Carphone Warehouse Price Promise signifies that we won't be beaten on price and applies only to mobile phone handsets sold with a network connection (which excludes iPhones and other Smart Phones). View full details.

Our Ultimate Price Promise applies to price drops on mobile phone handsets sold with a network connection only (which excludes iPhones, PDAs and accessories). View full details.
 
We offer FREE delivery on all items delivered to mainland addresses in England, Wales and Scotland. All orders that contain mobile phones and orders that contain accessories or other goods to a value of £50 or higher will be delivered free by courier the next working day. View full details.

If within 14 days of receiving your mobile phone* you are not entirely satisfied, we will be happy to exchange the phone, where permitted. View full details.

Mobile phones sometimes go wrong, but don't worry because The Carphone Warehouse offers a comprehensive repair service, even if you bought your phone elsewhere! View full details.
 
Please note: When comparing our offers to other websites, be careful to check that they mean 'In stock' when they say it.  Many websites will happily take your order for an In stock item, only to tell you that the item is not in stock but due in "any day now", and then leave you hanging for weeks on end...
View full details.


 
When you buy a new handset from the Carphone Warehouse, we guarantee to pay your chequeback claim. View full details.