Ordering from The Carphone Warehouse

You can order online, over the phone or by visitng any Carphone Warehouse store. Read our guarantees and find out how you can pay.

Where's my order?

Find out when your mobile phone, accessory, laptop or free gift will arrive.

I want to return something

All you need to know about exchanging or returning your order if you're not completely satisfied.

For more about orders, deliveries and returns select from the full list of our pages on the left-hand menu.



Your top questions

Can I pay online and collect from a store?
Yes. Just let us know when you order and we'll send your goods to the Carphone Warehouse store of your choice for you to pick up whenever you like.

Will you run a credit check on me?
All our mobile phone and internet providers require us to run a credit check before deciding whether to offer you a contract.