Repairs, insurance, lost and stolen
My phone’s been lost or stolen
If your phone has been lost or stolen it’s important you act quickly. Our lost and stolen page will tell you exactly what to do.
My phone’s not working properly
We’ve got lots of troubleshooters to get your phone running again - and all you need to know about organising a repair if they don’t help.
I need to make an insurance claim
If you are a Geek Squad or Lifeline insurance customer you can make a claim online.
For more about repairs, insurance and lost and stolen phones, select from the full list our of pages on the left-hand menu.
Your top questions
Help - my phone's locked!
If you forget your PIN or enter it incorrectly too many times you may be blocked from using it. To get it back up and running, you'll need a Personal Unblocking Key (PUK).
How do I buy insurance?
You can buy insurance by visiting any Carphone Warehouse store, or calling 0800 587 4875 (8am-9pm Monday to Friday, 9am-6pm Saturday, 11am-5pm Sunday). You have 14 days to sign up for insurance starting on the day you buy or upgrade.
If you forget your PIN or enter it incorrectly too many times you may be blocked from using it. To get it back up and running, you'll need a Personal Unblocking Key (PUK).
How do I buy insurance?
You can buy insurance by visiting any Carphone Warehouse store, or calling 0800 587 4875 (8am-9pm Monday to Friday, 9am-6pm Saturday, 11am-5pm Sunday). You have 14 days to sign up for insurance starting on the day you buy or upgrade.
