You can fix many common problems by following the simple instructions in our troubleshooters below.
Or for more help try your phone’s manufacturer support site. You’ll find lots of tips and fixes, as well as the user guides for many handsets.

Sony EricssonBlackBerry
NokiaiPhone
SamsungMotorola
LGHTC

 

Charging / power problems


My phone’s locked – I need help to unlock it


My calls break/drop


I can’t receive calls


I can't call from my phone


Picture/video messaging, internet or WAP (Wireless Access Protocol) problems


SIM card problems


Liquid damage


Does my iPhone or iPod have liquid damage?


I can't make calls to or from countries outside the UK